June 2021
Online

I have a question about…

Registration

Exhibiting

What’s On

Travel

PR & Media

Registration...

How do I register to attend the event?

Registration to attend The London Book Fair 2021 is not yet live. In order to be notified when it opens, please click here to register your interest. 

Do I need to print my badge at home?

This year The London Book Fair will be badge-less. You will instead be able to scan your badge from your mobile phone for entry. If you wish to bring a printed version, then you may also do this, but no printing facilities or badge holders will be available onsite.  

How do I amend the details shown on my badge?

If you need to change any of the details as they appear on your badge, please contact our Customer Services team, who will be able to make the necessary amendments for you.

I have not received my badge; please can you resend?

Our badges can sometimes find their way to your spam/junk folders, so please do check there in the first instance. If your badge is not there, please contact our Customer Services team, who will be able to re-send your confirmation to the email address you registered with.

I need to register more people; how can I do this?

Each registration requires a unique email address, and therefore you will need to complete the registration process for each person that wishes to receive a badge. 

I cannot login to the registration system, what should I do?

We will be happy to help you with this. Please follow the link to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

I need help with using the registration system, who can help me with this?

We will be happy to help you with this. Please follow the link to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.

I would like to register my child so they can attend the event, is that possible?

Unfortunately, we do not allow any children in the exhibition halls under the age of 16.

I am a member of the media; how do I register to attend?

To join us at the event, register your interest with our PR agency Midas PR. Our badges for media are restricted to publishers, editors, journalists, photographers, broadcasters, and web bloggers associated with the industry. Please be prepared to share accreditation as part of the registration process.

Exhibiting...

How can I become an exhibitor?

It is great to hear you are interested in joining us as an exhibitor. Please click here to submit your interest and connect with a member of our sales team. We will follow this up by getting in touch with you to discuss the options available.

Where can I see a full list of exhibitors attending your event?

You will be able to view a full list of all companies exhibiting at our event on our website – and this information will be available shortly. This information is only available via our website, and we are unable to share this in any other format.

When does build-up of the event start, and how long do I have to break down our stand?

Build Timetable

 Friday 25 June        

 10.00 - 20.00     BST

 Space only

 Saturday 26 June                  

 08.00 - 20.00     BST

 Space only

 Sunday 27 June        

 08.00 - 20.00     BST

 Space only and Shell   scheme stands

 Monday 28 June                       

 08.00 - 20.00     BST

 Space only and Shell   scheme stands

 Monday 28 June                 

 12.00 - 20.00     BST

 Press stands

 

All displays and exhibits must be completed and all excess products and packaging materials removed by 18:00hrs on Monday 28 June.  Fines may be incurred by stands that are not completed by this time.

Breakdown Deadline

To be confirmed.

For more information, please review the exhibitor manual which is available via the exhibitor portal.

Where is my stand?

Please refer to your contract for the stand number/ID. If you have any further questions regarding your location, we suggest you reach out to your sales contact, who will be able to offer guidance.

What is included in my stand?

Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates, please speak with your sales contact so they can confirm what is included. If you need any help with your stand design, please take a look at our SmartSpace opportunities shown here.

What is the exhibitor portal?

The exhibitor portal is where exhibitors can update their profile. Once you have signed your contract, you will receive an email from 'The London Book Fair team' with a link where you can create your own unique login and password.

In the portal, you can update your website listing, order your badges, complete your printed directory listing and access the exhibitor manual.

I can’t get into the exhibitor portal; how do I get access?

The exhibitor portal is now live. If you have already signed your contract as an exhibitor, you should have been sent your login details. If you need any further assistance, we will be happy to help - please contact our Customer Services team.

Where do I find the exhibitor manual?

The Exhibitor Manual is designed to provide you with simple, step-by-step information to help you effectively plan your participation at LBF. The Exhibitor Manual contains valuable information such as stand build regulations, shell scheme information, health & safety, logistics, lifting & deliveries information and how to purchase any additional requirements. Please make sure you read the manual carefully.

The exhibitor manual will be available from April within the exhibitor portal. Please login to the portal and then scroll down to the ‘Services’ box, where you will find a link to access the exhibitor manual once it is live.

I am having difficulty accessing the exhibitor manual, what do I do?

The exhibitor manual will be available from April. The exhibitor manual is available to main stand holders who have signed and returned their contracts. You can grant access to individuals responsible for managing your participation by sharing your unique access details. If you need any further assistance, we will be happy to help - please contact our Customer Services team.

How can I register sharers on my stand?

You can register your sharers via the exhibitor portal, and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers, please speak with your sales contact to arrange this. If you have any further difficulties, please contact our Customer Services team who will be happy to help.

Can my sharers access the exhibitor portal?

Once you have registered your sharers in the exhibitor portal, they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you had associated with their details when you registered them.

I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?

We would suggest you reach out to your account manager, and if necessary, they can then share further contact details with you if you need to speak with our accounts team.

If we have our own cover, how much can be removed from our stand charge? What do I need to do?

If you have your own insurance cover, we can waive the fee from your contract. Please complete a Stand Waiver Form or a Table Top Waiver Form depending on whether you are an exhibitor with a stand or a table.

Please return the form to your account manager. 

I need someone to design/build my stand, can you help?

If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our SmartSpace team on smartspace@reedexpo.co.uk. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service. 

I am interested in sponsorship opportunities, what is available?

We have some great opportunities available to help promote your brand, products and services. To discuss the sponsorship that is available and would offer the greatest value to you, please speak with a member of our sales team.

How can I upgrade my website listing?

We would suggest you reach out to your sales contact to discuss the options available. 

What happens if you need to postpone/cancel the event?

Your sales contact will be in touch should the event be postponed or cancelled to assist you further.

I would like to order some furniture for my stand, who should I speak to?

You can view a variety of furniture options for both shell scheme and space only stands via the exhibitor manual, which you can access in the exhibitor portal.

I need to order electricity for my stand, who should I speak to?

You can order electrics from our official show electrical contractor via the exhibitor manual, which you can access in the exhibitor portal. If you have booked a shell scheme stand, please ensure you understand what is included in this package before ordering additional items.

I would like to arrange catering for my stand, who should I speak to?

Please refer to the catering information available in the exhibitor manual, which you can access in the exhibitor portal.

What are the restrictions on building a stand?

You can view building restrictions in the exhibitor manual, which you can access in the exhibitor portal.

Is there any support available for lead capturing at the event?

You have access to our bespoke lead-generating app – Emperia. This app allows you to capture leads from the conversations you have with the simple scan of a badge, and this year it is included in your exhibitor package at no extra cost! You can access Emperia a few weeks before the event using the login details sent to your exhibitor portal administrator. Click here to find out more.

I am onsite and need to speak to someone about my stand, where do I go?

Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this, we will have members of our sales and marketing teams on hand to offer any additional support you may need.

Can I deliver packages to the venue?

You can find all delivery information in the exhibitor manual, which you can access via the exhibitor portal.

Is there storage space available at the venue?

If you require storage onsite, you need to contact International Lifting and Shipping, who have storage facilities available. If you need a place to store empty cartons, boxes, literature, etc., please contact ILS, who will collect these from your stand, store them and deliver them back to you during the breakdown.

Tel: +44 (0)24 7633 7955
Email: jl@i-l-s.co.uk

How many exhibitor badges do I get?

Badging information will be available in your e-portal from mid-April. 

How do I order my exhibitor badges?

You will be able to order your exhibitor badges through your exhibitor portal. Within the portal, you’ll also be able to update your website listing, complete your printed directory listing and access the exhibitor manual.

Where does my exhibitor badge give me access to?

All exhibitor badges give you access to both levels of Olympia and the International Rights Centre. All exhibitor badges provide you with access to these areas during the build-up, breakdown and opening times.

How many visitor badges do I receive?

All exhibitors are entitled to a free allocation of visitor e-badges that will allow you to invite clients to attend the fair and to register free of charge. The number of visitor e-badges depends on your stand size or number of IRC tables you have booked. Further badging information will be available in your e-portal from mid-April. 

Where does a visitor badge give them access to?

All visitor badges give access to both levels of Olympia, however, you’ll only have access during opening times. 

What's On...

What are the live show dates and opening hours?

Tuesday 29 June 2021: 09:00 – 18:30 BST

Wednesday 30 June 2021: 09:00 – 18:30 BST

Thursday 1 July 2021: 09:00 – 17:00 BST

Is there Wi-Fi available at the event?

The venue is Wi-Fi enabled, but due to the high volume of attendees, the quality of the connection may vary. If you require sole use of a secure wireless connection, you can speak with our official internet service provider via the exhibitor manual, which you can access in the exhibitor portal.

Where can I see a full list of exhibitors attending your event?

You will be able to view a full list of all companies exhibiting at our event on our website – and this information will be available shortly. This information is only available via our website, and we are unable to share this in any other format.

How do I find my way around the event?

At the venue, you will be guided around the event by ‘You Are Here’ boards, directional signage and there will be information points throughout the venue with staff who can assist you. 

Where can I find out the details of what is happening at the event?

Keep an eye on our What’s On page for more information on our full conference programme and other goings on at the event. However, the best way to keep up to date with all things The London Book Fair is to follow us on social media. 

I would like to speak/present at the event, how can I arrange this?

For speaking opportunities, please contact hannah.brewer@reedexpo.co.uk

Will there be cloakroom services for me to use?

Olympia London is reviewing its policy on operating cloakrooms in line with government guidance. More information will follow shortly.

What happens if you need to postpone/cancel the event?

The LBF team will be in touch should the event be postponed or cancelled to assist you further. 

Travel...

I need a letter of invitation for my visa application, what do I do?

For further information on the visa application process, please click here and scroll down to read through the ‘Passport & Visa’ section.

How do I get to the venue?

Information on getting to Olympia London can be found in our venue & travel section. 

Accessibility at Olympia?

If you experience reduced mobility, find out about Olympia’s accessibility options here

Are there any travel restrictions in place due to COVID-19?

You can find the most recent guidance for travellers to England by visiting the government website via this link. This is the current advice you would need to follow for arriving in London. For your return journey, you will need to check your local government guidelines to understand what you would need to do upon arrival at your home destination. Please note we cannot advise if this information will change between now and when the event occurs.

Is there parking available?

Due to the ongoing Olympia redevelopment, parking space will be significantly reduced this year. Onsite parking will now all be within the Motorail Car Park behind Kensington (Olympia) train station. We encourage pre-booking more than 24h in advance for a contactless parking experience.

PR & Media...

I am a member of the media; how do I register to attend?


To join us at the event, register your interest with our PR agency Midas PR. Our badges for media are restricted to publishers, editors, journalists, photographers, broadcasters, and web bloggers associated with the industry. Please expect to share accreditation as part of the registration process.

Can I use the logo for your event on my website, or as personal email signature etc.?

Please feel free to use our logo on your site to highlight your participation with The London Book Fair and hyperlink to our site www.londonbookfair.co.uk.

Download logos and banners and use them FREE in a number of ways for your clients to see:

  • in email signatures
  • on your company website
  • in company emails
  • on advertisements

Can I upload a press release to the website?

Yes, you can upload press releases to the website via the exhibitor portal. Go to Libraries >> Exhibitor Press Releases >> Add New.

What is the official PR company for the event and how do I contact them?

All press and PR is handled by our dedicated PR team, Midas PR. As well as running our press throughout the year, they also manage press registration and the Press Office during the fair itself.

They are happy to help with any queries you may have. Get in touch with them today!

Can't find what you're looking for?

Most of the common FAQs are listed above. However, if you can’t find the answer you are looking for, please contact our Customer Services team, who will be happy to help.